Due to expanding our Call Centre we have an exciting opportunity for a Telesales Advisor working within a great team in our busy, centrally located, Nottingham Head Office.

If you are a confident, enthusiastic team player with a desire to succeed both individually and as part of a collaborative team we want to hear from you.

What you will be doing: 

• As part of a collaborative team, promote excellent customer service and best practice with every customer
• Handling all sales enquiries across multiple channels, including but not limited to inbound, outbound, email and Livechat, from enquiry to delivery
• To upsell and cross sell across the entire Machine Mart product range
• Process all Telesales/web orders in an efficient manner and to required timescales of the warehouse
• Ensure all order entry systems and CRM systems are updated accurately at every stage of the sales process
• Proactively work with other departments to find solutions to customers’ queries
• Contacting lapsed customers during off-peak times to maximise sales opportunities
• Provide telephone support to both internal and external customers as well as stores, as part of a collaborative team.
• Refund Administration
• End to end processing of web orders
• Ensure fulfilment and supply of orders by monitoring supply times
• Process ledger sales in accordance with company guidelines and in a time efficient manner
• Promote and maintain safe working practices in all areas
• Provide administration support to staff with accuracy, efficiency & courtesy as part of a collaborative team

What you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Employee Assistance Programme
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee

Where you’ll be working: