About the role

We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office

Working closely within the Aftersales Department, your duties as Customer Service Advisor will include:

• First Time Resolution problem solving for our customers via telephone and email
• Maintaining accurate and concise records
• Creation of job cards
• Liaising with colleagues on a regular basis 
• General office duties

As Customer Service Advisor you will play a vital role in communicating with our customers and our Service Department.  Experience in a similar role is preferred, however we will provide training on all aspects of our internal in-house systems.

About you

• Excellent attention to detail
• Friendly, helpful attitude
• Confident telephone manner  
• The ability to create accurate documents
• Knowledge and ability using Microsoft Excel and Word documents

Benefits

In return for your commitment we offer:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Employee Assistance Programme
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally, thriving E-Commerce & Telesales and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings.