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Customer Service Advisor

Salary Details:
£21,004 to £21,736
About The Role

About the role

We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office

Working closely within the Aftersales Department, your duties as Customer Service Advisor will include:

  • First Time Resolution problem solving for our customers via telephone and email
  • Maintaining accurate and concise records
  • Creation of job cards
  • Liaising with colleagues on a regular basis 
  • General office duties

As Customer Service Advisor you will play a vital role in communicating with our customers and our Service Department.  Experience in a similar role is preferred, however we will provide training on all aspects of our internal in-house systems.

About you

  • Excellent attention to detail
  • Friendly, helpful attitude
  • Confident telephone manner  
  • The ability to create accurate documents
  • Knowledge and ability using Microsoft Excel and Word documents
Hours: Monday to Thursday 8.30am - 6pm, and Friday 8.30am – 5pm.  This role is fully office based


In return for your commitment we offer:

  • Staff Discounts
  • Healthcare Cash plans
  • A company pension scheme
  • Life Cover
  • Employee Assistance Programme
  • Role specific training and development
  • Proactive promotion of internal candidates
  • Paid Breaks
  • Free Tea & Coffee
About The Company

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally, thriving E-Commerce & Telesales and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings.