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Web / Telesales administrator

Salary Details:
Up to £20,850 PA
About The Role

What you will be doing:

  • You’ll provide administration support to customers and staff with accuracy, efficiency & courtesy
  • You’ll be processing all ledger customer orders. Ensuring purchase orders are logged, authorised, processed and completed against set KPI’s
  • You’ll optimise the efficiency and performance of the Mail Order department through active administrative support, working closely with other internal departments
  • You’ll process all warranty related sales on a daily basis
  • You’ll provide telephone support to both customers and stores
  • You’ll maintain good housekeeping practices in all areas of responsibility
  • You’ll be committed to delivering a great customer experience
  • You’ll also support with end to end processing of web orders, damaged and lost in transit claims, monthly reporting, processing of store orders received and inbound telesales support

What you’ll need – skills and experience:

  • You’ll have previous experience in administration
  • You’ll have experience in a customer service orientated environment
  • You’ll need to have a confident and professional telephone manner
  • You’ll have good IT literacy and experience with Microsoft Excel and Word
  • You’ll be a confident and enthusiastic team player with a desire to succeed both individually and as part of a team

This is a full-time position, working Monday to Friday.


What you’ll get in return for your commitment:

  • Staff Discount on all products
  • Healthcare Cash plans
  • Employee Assistance Programme
  • Role specific training and development
  • Proactive promotion of internal candidates
  • Paid Breaks
  • Free Tea & Coffee
About The Company

Where you’ll be working:

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website: www.machinemart.co.uk