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Aftersales Customer Service Advisor

Salary Details:
Up to £20,850 PA
About The Role

We currently have an exciting opportunity for the right candidate to join our dedicated Customer Service team based within our Head Office 

Working closely with the Service Department you will be responsible for First Time Resolution problem solving, maintaining accurate records and creating accurate documents, report possible quality issues and ensuring a high quality of work is maintained.

As well as excellent attention to detail you will need a friendly helpful attitude and confident telephone manner as you will play a vital role in communicating with our customers and our Service Department.

Experience in a similar role is preferred, however you will be trained on all aspects of our internal in-house systems. 

You will however need to be confident in both using and creating both Microsoft Excel and Word documents.

  • Accurate & conscientious
  • Helpful & Friendly 
  • Knowledge and abilities using Microsoft Excel


If you can answer yes to all the above this could be the role for you, apply today.

Hours: Monday to Friday 8.30am – 6pm


What you’ll get in return for your commitment:

  • Staff Discounts
  • Healthcare Cash plan
  • A company pension scheme
  • Life Cover
  • Employee Assistance Programme
  • Role specific training and development
  • Proactive promotion of internal candidates
  • Paid Breaks
  • Free Tea & Coffee
About The Company
Where you’ll be working:

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website: