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Telesales Advisor

Location:
Nottingham
Salary Details:
21000-22000 OTE
Reference:
1716
About The Role

Please note that all face to face interviews will be carried out with strict adherence to COVID-19 safety precautions and measures. These will be shared with you at point of invitation.

Due to expanding our Call Centre we have an exciting opportunity for a Telesales Advisor working within a great team in our busy, centrally located, Nottingham Head Office.

If you are a confident, enthusiastic team player with a desire to succeed both individually and as part of a collaborative team we want to hear from you.

What you will be doing: 

  • As part of a collaborative team, promote excellent customer service and best practice with every customer
  • Handling all sales enquiries across multiple channels, including but not limited to inbound, outbound, email and Livechat, from enquiry to delivery
  • To upsell and cross sell across the entire Machine Mart product range
  • Process all Telesales/web orders in an efficient manner and to required timescales of the warehouse
  • Ensure all order entry systems and CRM systems are updated accurately at every stage of the sales process
  • Proactively work with other departments to find solutions to customers’ queries
  • Contacting lapsed customers during off-peak times to maximise sales opportunities
  • Provide telephone support to both internal and external customers as well as stores, as part of a collaborative team.
  • Refund Administration 
  • End to end processing of web orders
  • Ensure fulfilment and supply of orders by monitoring supply times
  • Process ledger sales in accordance with company guidelines and in a time efficient manner
  • Promote and maintain safe working practices in all areas
  • Provide administration support to staff with accuracy, efficiency & courtesy as part of a collaborative team.

What you will need – skills and experience:

  • Previous experience of working within a call centre environment
  • Previous experience of taking inbound sales calls
  • Able to accurately and efficiently process orders and the relevant administration duties
  • Confident and have excellent interpersonal skills
  • It would be desirable if you have a knowledge or affinity of our product range or a passion for DIY
Benefits

In return for your commitment we offer:

  • Staff Discounts
  • Healthcare Cash plans
  • A company pension scheme
  • Life Cover
  • Employee Assistance Programme
  • Role specific training and development
  • Paid Breaks
  • Free Tea & Coffee
About The Company
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 64 stores nationally, thriving E-Commerce & Telesales and over 39 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings.