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Parts Telesales Advisor

Salary Details:
£19,188 - £20,405
About The Role
Please note that all face to face interviews will be carried out with strict adherence to COVID-19 safety precautions and measures. These will be shared with you at point of invitation.
We are looking for a Parts Sales Advisor to join our knowledgeable and friendly Parts Department Team.

Working within the dedicated Parts Centre in our central Nottingham Office, you will be delivering excellent customer service and Aftersales product support.

Using your technical product knowledge you will be taking inbound customer calls, as well as answering customer queries through our website Live Chat, identifying spare part requirements and completing sales transactions in an efficient and timely manner. In addition you will be liaising with colleagues in our 64 stores nationwide regarding spares requirements.

Previous experience of technical product ranges along with an excellent and productive telephone manner is essential. You will be computer literate with experience of Microsoft Excel and Word. Full training will be given on our in-house computer system. Experience of working within a busy customer service and/or parts sales environment, would be desirable.

The working hours are Monday - Friday, 8:30am - 6:00pm.
What you’ll get in return for your commitment:

Staff Discounts
Healthcare Cash plans
A company pension scheme
Life Cover
Employee Assistance Programme
Role specific training and development
Proactive promotion of internal candidates
Paid Breaks
Free Tea & Coffee
About The Company
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 64 stores nationally, thriving E-Commerce & Telesales and over 39 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next.